Frequently Asked Questions (FAQs)
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How do I place an order?
Placing an order is easy! Simply browse our collection, select the items you love, choose your preferred size and color (if applicable), and click "Add to Cart." Once you're done shopping, proceed to checkout, fill in your shipping and payment details, and confirm your order.
Can I modify or cancel my order after it's been placed?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact our customer support team within 1 hour of placing your order, and we'll do our best to assist you.
How long will it take for my order to arrive?
Delivery times vary depending on your location and selected shipping method. Typically, orders are processed within 24 hours, and our shipping takes about 1-3 days to be delivered to you.
Do you offer international shipping
Yes, we ship internationally to select countries. Shipping costs and delivery times may vary depending on the destination. Please refer to our shipping policy for more information.
What is your return policy?
We want you to love your purchase! If for any reason you're not satisfied, you may return eligible items within 14 days of delivery for a refund or exchange. Please note that items must be unworn unwashed, and in their original condition with tags attached.
Please note that all lingerie products are final purchases only and cannot be returned or exchanged. We kindly ask you to ensure the right fit before placing your order. Thank you for your understanding.
How do I initiate a return or exchange?
You have two options to initiate a return or exchange:
Visit us at our location in Najaf City Mall.
Call us on our number to arrange for return or exchange if you are returning from another city or country.
Thank you for choosing us for your shopping needs.
Are your products true to size?
We strive to provide accurate sizing information for each product. However, fit may vary depending on the brand and style. We recommend checking our size guide and customer reviews for additional guidance. If you have specific sizing questions, feel free to contact us for assistance.
Are your products ethically sourced and environmentally friendly?
We're committed to sustainability and ethical practices. Many of our products are sourced from eco-friendly materials and suppliers who adhere to fair labor standards.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard). All payments are processed securely through our encrypted payment gateway.
Is my payment information secure?
Yes, we take the security of your payment information seriously. Our website is SSL certified, and all transactions are encrypted to protect your sensitive data. Additionally, we do not store your payment details on our servers for added security.